FAQ

Frequently Asked Questions

Product Questions

How do I choose the right support product?
Start by identifying your primary concern — back pain, posture, knee discomfort, wrist strain, or pregnancy support. Each product page includes specific guidance. You can also explore our Solutions pages for scenario-based recommendations.

Can I wear Enthra products all day?
Yes! Our products use breathable materials designed for extended wear. We recommend starting with 2-4 hours and gradually increasing as your body adjusts.

Will a posture corrector weaken my muscles?
No. Think of it like training wheels — it guides your body into proper alignment while your muscles learn to hold the position naturally. Most users eventually need it less and less.

How do I clean my support product?
Hand wash in cool water with mild soap. Air dry flat. Do not machine wash or tumble dry, as this can damage the elastic and compression materials.

What size should I order?
Each product page includes a sizing guide with specific measurements. When in doubt, size up — our adjustable straps provide a custom fit within each size range.

Shipping & Delivery

Do you offer free shipping?
Yes! Free standard shipping on all orders within the United States.

How long does shipping take?
Standard shipping: 5-7 business days. You will receive a tracking number via email once your order ships.

Do you ship internationally?
Not yet, but we're working on it! Sign up for our newsletter to be the first to know when international shipping becomes available.

Returns & Refunds

What is your return policy?
We offer a 30-day satisfaction guarantee. If you're not happy with your purchase for any reason, contact us within 30 days of delivery for a full refund.

How do I start a return?
Email us at enthraus@gmail.com with your order number. We'll send you return instructions within 24 hours.

Do I need to return the product in original packaging?
No, but please return it in clean, resalable condition. We understand you need to try it on to know if it works for you.

Health & Safety

Can I use Enthra products if I have a medical condition?
Our products are designed for general support and are not medical devices. If you have a specific medical condition, please consult your healthcare provider before use.

I just had surgery. Can I use your products?
Please follow your doctor's specific post-surgery instructions. Our products are not intended as substitutes for prescribed medical devices.

Still have questions? Contact our support team